Shipping policy
Where we ship
We ship to all 50 US states, including Alaska and Hawaii. We currently do not ship to APO/FPO/DPO addresses or US territories. If we can't deliver to your address, we'll contact you and refund the order in full.
Processing time
Orders are prepared within [1–3] business days. Our support hours are Monday through Friday, 9:00 AM – 5:00 PM ET; orders placed on weekends or federal holidays begin processing the next business day. During launches or promotions, processing may take slightly longer — we'll let you know if that happens.
Shipping methods and delivery estimates
Free express shipping is included on every order. Estimated transit time after dispatch:
- Continental US: [5–12] business days
- EUROPE : [5–12] business days
- Alaska and Hawaii: [5–10] business days
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Rest of the world: [5-12] business days
These are carrier estimates, not guarantees. Weather and peak shipping periods can add time.
Tracking your order
You'll receive a confirmation email as soon as your order ships, including a tracking number. Tracking can take up to 48 hours to show its first scan — this is normal. If tracking hasn't updated after [5] business days, email support@medbedq.com.
Package size
Each set weighs approximately 16.5 lbs (7.5 kg) and ships in a single box measuring roughly 31 × 10 × 9.5 in (79 × 26 × 24 cm). Orders of multiple sets may arrive in separate boxes, sometimes on different days.
Sales tax
Sales tax is calculated at checkout based on your shipping address and applicable state and local rates. The amount shown at checkout is the final amount due — there are no additional charges on delivery.
International orders
Orders shipped outside the United States may be subject to import duties, taxes, and customs handling fees charged by the destination country. Unless stated otherwise at checkout, these are the customer's responsibility and are not included in the product price or shipping cost.
Incorrect addresses and failed deliveries
Please double-check your shipping address at checkout. If a package is returned to us because the address was incomplete or incorrect, or because delivery attempts failed, we can reship it once you cover return and reshipping costs, or refund the order minus those costs.
Changing your order
Email support@medbedq.com as soon as possible. We can change the shipping address or cancel an order only before it ships — usually within a few hours of ordering.
Damaged, lost, or delayed shipments
If your order arrives damaged, photograph the packaging and product and email support@medbedq.com within [14] days of delivery. If your order hasn't arrived within [10] business days past the estimated delivery window, contact us and we'll open a carrier investigation. In either case we'll arrange a replacement or full refund once the claim is confirmed.
Returns
Shipping is separate from returns. For our 30-day money-back guarantee, see our Return Policy.
Questions
Email support@medbedq.com — we reply within one business day, Monday through Friday, 9:00 AM – 5:00 PM ET.